Pioneer Energy Retail aims to provide you with the best possible service. If you have any feedback you can call us on 0800 843 769 (Monday-Friday 8am-5pm), or email email@example.com
If you have a complaint, you can email us at firstname.lastname@example.org. Our team would be more than happy to help you.
Our staff will:
- Acknowledge your complaint in writing within 2 working days, and respond to you within 7 working days regarding a resolution.
- Attempt to resolve your complaint within 20 working days, however, in some cases, it can take up to 40 working days to resolve, we may write to you to explain why this is.
You may refer your dispute to the Utilities Disputes if:
- You are unhappy with the way we propose to resolve your dispute.
- Your dispute is not resolved within 20 Working Days of receiving it.
For more information, click here.