Please contact our Customer Care Team on 0800 843 769 and select the faults line.
Outages & Faults
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Who do I call for a gas or electrical fault?
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What happens if there is an Electricity Emergency, Fault or Outage?
In case of an emergency call 111.
If a fault or outage occurs, check if there is an outage with your local lines company here. If the outage is not known, please call 0800 843 769 and select the faults line.
If you or someone in your home, are dependent on electricity for critical medical support and disconnection of electricity may result in loss of life or serious harm, please ensure you have a backup plan ready.
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Who do I call if my power goes out?
Please contact your local lines company. You can find their number here. If the outage is not known, please call 0800 843 769 to speak to one of our Customer Care Team.
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How can I protect myself from fluctuations and interruptions?
Accidents causing damage to electricity lines can result in spikes and surges of electricity. This may lead to a sudden increase in voltage, which can damage electrical appliances or result in a fire.
Take care of your valuable appliances such as television, computer and fridge by using surge protection devices that ensures the voltage is within the safe threshold. You can find these devices at most appliance stores around New Zealand.