If you have any questions, our Customer Care Team is here to help. You can reach us at customer.care@pioneerenergyretail.co.nz or by calling 0800 843 769, Monday–Friday, 8am–5pm (excluding public holidays).
Gas
1 October 2026 Natural Gas Price Change
-
Who do I contact if I have questions?
-
Will I still receive my All Energy Discount with the Natural Gas price change on 1 October 2026?
If you have both your electricity and gas with us, you’ll continue to receive your All Energy Discount of 30 cents per day.
-
When can I view the new rates?
Your new rates will be available to view online on 1 September 2026 by visiting pioneerenergyretail.co.nz/price-info/ and entering your Account Number.
-
How much will my rates increase by?
From 1 September 2026, you'll be able to view your new rates by visiting pioneerenergyretail.co.nz/price-info/ and entering your Account Number.
-
When will the Natural Gas price change come into effect?
Your new rates will be changing from 1 October 2026.
-
Why is my Natural Gas price increasing on 1 October 2026?
The changes reflect an increase in the cost of delivering gas to your property. We’re committed to keeping these changes as minimal as possible while continuing to look after our customers.
Gas
-
How do I order an LPG refill?
Please fill in this form here. Your cylinder(s) will be delivered within 2-7 working days.
However, due to high demand, it is currently taking 10-12 working days for delivery in some areas.
If you require an urgent delivery call our Customer Care Team on 0800 843 769. An urgent delivery fee will apply.
-
I want to disconnect my natural gas
Yes, you can disconnect your natural gas however we will need to know more informaton if we are disconnecting your gas permantenly or temporarily.Disconnecting your gas permantely or temporarily will incur a fee and will require a timeframe to complete. Please contact our customer care team to assist you further with disconnecting your natural gas.
-
Can I provide you with my gas reading?
Yes, you can provide us with your gas reading by logging into your My Account and submitting a photo and details of your meter read under ‘Submit meter read’ section.
-
Why is my gas charged on estimate and then on actual reads bi-Monthly?
Your gas has been estimated as your gas meter is not a smart meter that can be read remotely.The cost of reading meters in person is increasing and instead of passing on the cost of meter reading to you, we will read your meter every second month until you have a smart meter.
-
Do you supply gas?
Yes, Pioneer Energy Retail can take care of your LPG needs. By combining your electricity and gas you will receive our All Energy Discount. To find out more about LPG, please click here.
-
What can I use gas for?
Gas can be used for heating, hot water, cooking and outdoor living.