Transferring to Pioneer Energy Retail on 1 December 2021

• Your Account

  From 1 December 2021, you will receive a letter or email from us to confirm that your account has been successfully transferred to Pioneer Energy Retail.

  This will include your new account number and instructions on how to pay your bill and how to access your account information online through our My Account service. My Account allows you to keep track of your power bills and make payments online. 

  The current rates you pay for your electricity will remain the same and you will send you an itemised bill each month.

• Will my prices change when I transfer to Pioneer Energy Retail?

  The current rates you pay for your electricity will remain the same and you will receive an itemised bill each month.

• What to do if you have a question about your bill dated before 1 December 2021

  If you have a question about a bill or other concern dated before 1 December 2021, please contact Pioneer Energy directly on 0508 363 749 or energy@pioneerenergy.co.nz

• Why did I receive more than one letter?

  If you have multiple accounts with Pioneer Energy, you will receive a letter per account.

• When will I receive my final bill from Pioneer Energy?

  You will receive your final bill from Pioneer Energy in early December for your power usage up to 30 November 2021, which will need to be paid to Pioneer Energy.

  From 1 December 2021, you will be billed by Pioneer Energy Retail.

  If you have any remaining credit on your Pioneer Energy account, this will be transferred to Pioneer Energy Retail.

• What will happen if I have remaining credit on my Pioneer Energy account?

  If you have any remaining credit on your Pioneer Energy account, this will be transferred to Pioneer Energy Retail.

• Customer Care Team

  If you have any questions, our Customer Care Team is available to help. You can contact us by email customer.care@pioneerenergyretail.co.nz or phone 0800 843 769.

• Bimonthly readings

  If you do not have a smart meter, your meter may not be read every month. Please note any estimate read will be corrected when you get an actual read the following month, so there is no need to generate a new bill.

• Payment Options

  Payment Options 

  For a list of ways your can pay your bill with Pioneer Energy Retail, click here.

  Direct Debit

  If you currently pay by Direct Debit, your current Direct Debit will be automatically transferred to Pioneer Energy Retail.  Your existing Direct Debit with Pioneer Energy will be automatically cancelled once final payment for your November bill has been received.

• LPG is available to add to your account

  You will now have access to LPG from 1 December 2021. When you combine your Electricity and Gas with us, you will receive our All Energy Discount of 30 cents per day. If you would like to add gas to your account, please complete the form here.

• Terms and conditions

  You will not be locked into a long-term contract. If you would like to cancel your service with us, you can at anytime.

  When you become a customer of Pioneer Energy Retail, you will be subject to their terms and conditions. To review these, please visit www.pioneerenergyretail.co.nz/terms