1 October 2025 Natural Gas & LPG Price Change

• What should I do if I’m struggling to pay my bill?

  We understand it’s a difficult time for many and we’re here to help. If you’re struggling to pay your bill, please email our Customer Care Team to discuss payment options. Our Pay it Forward Programme provides support to customers experiencing energy hardship. 

  MoneyTalks is a great free financial helpline that offers confidential budgeting advice. Their team of Financial Mentors provides free advice, support, and connects people with local budgeting services in their community. You can find more information or book a free appointment here.

• If I order an LPG bottle in September and it was delivered in October, what rates would I be charged?

  Your LPG rates will be charged based on the day the bottle is delivered. If you order a bottle in September, but it's delivered in October, then you will be charged the new rate. 

  The new cylinder rental rates will be applied on your account from 1 October 2025. 

  The new bottle and delivery fees will be applied from the first delivery after 1 October 2025.

• Will I still receive my All Energy Discount with the gas price change on 1 October 2025?

  Yes, if you have both your electricity and gas with us, you’ll still receive your All Energy Discount of 30 cents per day.  

• When will I be able to see what my new gas prices are?

  Your new rates will be available to view online from 1 September 2025 by visiting our webpage and entering your Account Number.  

• Why is my Natural Gas and LPG price increasing on 1 October 2025?

  On 1 October 2025, if you have natural gas or LPG with us, your rates will change. From 1 September, you can view your new rates online.  

  To see your new rates, visit our webpage and enter your Account Number.

  We try to maintain our prices as much as possible and we’re conscious of rising household costs.  These changes reflect an increase in the cost of delivering gas to you.