If you have any questions, our Customer Care Team is here to help. You can reach us at customer.care@pioneerenergyretail.co.nz or by calling 0800 843 769, Monday–Friday, 8am–5pm (excluding public holidays).
1 October 2026 Natural Gas Price Change
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Who do I contact if I have questions?
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Will I still receive my All Energy Discount with the Natural Gas price change on 1 October 2026?
If you have both your electricity and gas with us, you’ll continue to receive your All Energy Discount of 30 cents per day.
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When can I view the new rates?
Your new rates will be available to view online on 1 September 2026 by visiting pioneerenergyretail.co.nz/price-info/ and entering your Account Number.
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How much will my rates increase by?
From 1 September 2026, you'll be able to view your new rates by visiting pioneerenergyretail.co.nz/price-info/ and entering your Account Number.
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When will the Natural Gas price change come into effect?
Your new rates will be changing from 1 October 2026.
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Why is my Natural Gas price increasing on 1 October 2026?
The changes reflect an increase in the cost of delivering gas to your property. We’re committed to keeping these changes as minimal as possible while continuing to look after our customers.