Most commonly the metering company who installed the meter, not the retailer.
Who owns the meter at my property?
Why do I pay Pioneer Energy Retail (or other retailers) for the meter?
The Meter Equipment Providers charge the retailer for the use and maintenance of the meter at the property. This means you receive one invoice that includes metering charges rather than two invoices, one from the retailer and one from the metering company.
What is the difference between a read meter and smart meter?
Manual read meters only measure total consumption and do not record the time of your consumption. A meter reader will visit your property to record your usage.
Smart meters allow your usage to be recorded every half hour. Smart meters can be read remotely, and do not require access to your property for a meter read.
Are smart meters safe?
Yes, meters are provided by qualified meter suppliers in New Zealand and they must be approved and comply with all relevant regulations.
If you have questions about the safety aspect of your meter, we recommend you talk to the metering company. For your own personal safety, do not touch or tamper with the meter for any reason.
Do smart meters know what appliances you’re using or know your behavioural habits?
Smart meters cannot identify which appliances you are using, or when you are using them. Your meter will measure and report the amount of energy used or generated in your home on a half-hourly basis.
Can I use my own meter?
No, we don’t allow customers to supply their own meters.
Who is Pioneer Energy Retail?
Pioneer Energy Retail supplies electricity and gas to Central Otago residents. Being 100% community owned, we are proud to support local.
We offer our customers a low price upfront, we do not have a prompt payment discount as we have already built this into our pricing. We simply offer you a low price upfront! We also offer no long term contracts. If you wish to leave for any reason, you simply need to provide us with 30 days’ notice.1
1. No Early Termination Fee applies with 30 days' notice. The normal fee is $150+GST.
Do I need a smart meter to join?
No, you do not need a smart meter to join.
What happens after I switch? Do I need to do anything?
No, we will take care of the switching process for you. During this time, you will receive a welcome email with information about your plan.
Will I be disconnected, or will my electricity be interrupted during the switching process?
The switching process can take between 10-15 working days, and your electricity will not be disconnected once you have been transferred to us.If you are moving to a new home, your power may be disconnected. Please contact us to organise a reconnection.
How easy is it to switch?
Switching is easy and free! Once you have agreed to switch to Pioneer Energy Retail, then we take care of the process for you.
What is the best way to sign up?
Simply fill in your details here and one of our team will be in touch to talk to you about switching.
Rates & Prices
Where can I see your prices?
Electricity prices vary due to several factors such as where you are located, what lines company you are with and the configuration of the meter on your site.
For a price comparison you can complete the form here. If you have a recent bill handy, you can also upload it here.
One of our team will be in touch with your rates soon!
How much will I save?
If you would like a price comparison to see if you could save money by switching, fill in your details here. You will need a recent power bill handy.
Why are the prices different for different people?
Electricity prices vary due to several factors such as where you are located, what lines company you are with and the configuration of the meter on your site. To find out what your rates with Pioneer Energy Retail would be, fill out the form here and one of our team will be in touch.
Are there any special or hidden fees?
No, Pioneer Energy Retail provides transparent billing by itemising the charges, so you know exactly what you are being charged for. To see our schedule of fees, click here.
The currency used throughout this site is New Zealand Dollars.
What is Powerswitch?
Powerswitch is a free and independent energy price comparison website powerswitch.org.nz